Grand Hotel Casino Review
Name
Site URL
Download
Software
Payout %
E-Mail
Phone
Bonus
Grand Hotel Casino
Direct Download
Vegas Technologies
98.5%
admin@goldencasino.com
1-800-980-7919
100% Match Bonus up to $555 FREE
Overview
Grand Hotel Casino has been in operation since 1999. The casino is a part of the Mini Vegas group. Grand Hotel Casino has been licensed by the Kahnawake Gaming Commission and has been powered by Microgaming. The games are audited for fairness by eCOGRA and the reports of the auditor and the monthly average payout percentages are placed in the public domain. The animated roulette sequence in the lobby is unbelievably real. The entire lobby is enticing and pleasing. The information is well laid out and links are offered to important casino functions.
Games
There are over 330 games in all at Grand Hotel Casino. There are 60 card and table games, 30 video poker games and whopping 220 slots. About 20 of these games have progressive jackpots. In addition there are 50 tournaments. All games have the latest features that the Viper software offers and come with quality graphics and smooth game play. Two of the important software features are PlayCheck and eCash statements that allow players to view complete gaming and financial histories respectively. The most popular table games are blackjack and roulette and Grand Hotel Casino offers significant variety in each. There is a multi hand blackjack suitable for high roller. Those who like games with a twist can try the Spanish Blackjack. In the casino poker category there is a choice of Poker Pursuit, Pai Gow and Cyberstud Poker. The video poker section contains Microgaming's multi hand Power Poker games, which have up tp 100 hands played simultaneously. The slots section contains Classical Reel slots, Multi-line Video slots and Bonus Feature slots. Some of the popular slots are Thunderstruck and Tomb Raider. All the popular Microgaming progressive games are on offer, including Major Millions and King Cashalot. The present values of the jackpots are displayed in the lobby.
Bonuses
Grand Hotel Casino offers a $12 no deposit sign up bonus. This bonus is credited to the player's account within 12 hours of opening it and can be used to try out all the games. The bonus can be cashed after reaching an amount of $100. The match bonus can be availed in addition to the no deposit bonus. Grand Hotel casino offers to match 100% of the player's first deposit up to a maximum of $100. The only problem with this bonus is that it is not credited automatically but has to be claimed by the players within 72 hours of registering. There is also a bonus of $20 available if the first deposit is made through either FirePay or NETeller.
Grand Hotel Casino has a loyalty program for regular players in which they earn comp points called KEYS as the wager with real money. The more they wager the more comp points they earn. For each $10 wagered by the player he earns 1 KEYS. The wagering can be done on any game. At the beginning of the next month for every 1,000 KEYS the player gets $10 credited to his account. The balance KEYS are carried forward. The maximum KEYS a player can accumulate are 50,000.
Download Requirements
Grand Hotel Casino offers both flash and download versions of the software. The Flash version has only 70 games and even these do not have all the features of the download games. The download process takes some time due to the sheer number of games but is worth the while. The installation and registration proceed smoothly. The casino does not specify the requirements the user system should have. The user will need a Java enabled browser to play the Flash games. Other than that there are no special requirements and most computers in use today should suffice.
Payment Options
Grand Hotel Casino carries out transactions in U.S. Dollars, Canadian Dollars, Euros and Pounds. Players' deposits in other currencies will be converted to one of the above currencies at the prevailing exchange rate. The casino offers an amazing range of deposit options that practically covers everything. These options include Entropay, Click&Buy, UseMyWallet, credit cards, Firepay, eWalletXpress, 900Pay, NETeller, bank transfers, EcoCard, Moneybookers, EZIPay, Click2Pay, UseMyBank, Instadebit, Ukash, and PaySafeCard. The minimum deposit requirement is $20. In contrast, the withdrawal options are fairly limited and also very complicated. The withdrawal options available to a player largely depend on how he has made the deposit. It is essential that the player readapt Grand Hotel Casino only two electronic withdrawal options are offered. These are Firepay and NETeller and are available only to those players who have used these as deposit options. Other than these the casino would remit funds through paper checks or bank wire transfers. The minimum amount that can be withdrawn is $30. The maximum amount that can be withdrawn through checks or electronic options is $5,000.
Safety And Security
Grand Hotel Casino uses the latest SSL4 protocol employed with 128-bit digital encryption for transmission of information across the Internet. The latest Firewall technology is used to protect that data on the casino's servers. All commercial transactions at Grand Hotel Casino are outsourced to E-Processing Services, a premier electronic cash merchant. This company guarantees secure data transmission and undertakes to keep confidential sensitive information like credit card details. The casino also has a Responsible Gaming policy to protect compulsive gamblers from squandering away their funds. This enables players to opt for a minimum seven day cooling off period and a minimum 6 months self-exclusion period.
Support
Grand Hotel Casino also offers a reasonable FAQs section, which should be perused before contacting customer support. The customer support is excellent. It provides different e-mail addresses for queries in different functions. Also toll free numbers have been provided for 14 countries. The only drawback is the absence of live chat support, which is easily the preferred method of online players.
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